Average Reviews:
(More customer reviews)I've purchased this TV around end of March (manufactured date January 2010).Noticed a unusual distribution of back lighting in the form of vertical lines.Two in the lower quarter portion of the screen and one in the center top portion of the screen.After Sony authorized repair shop guy verified the problem they proceed to replace the video panel.Where I've discovered that "Sharp" video panel was in this TV model (previous Sony TVs used Sony/Samsung video panel).Addition to replaced video panel showing the same symptom, now I have dust all over the interior of TV screen.Because this model has glass frame covering the actual video panel, once you open the unit dust get trapped inside.My TV went through three different video panels (which did not correct the problem but merely improved), and two failed cleaning attempts.It just didn't make any sense why Sony is wasting their resources replacing the same parts numerous times while creating additional problems.It seems so logical to swap the problem TV with the replacement.Repair shop on the other hand was happy to keep working on the problem TV since they get paid each time they do the job.By looking at the other reviews I'm not the only one with these problems.
In addition to the problems I've mentioned earlier are; mysterious cracking/clicking noise, inadequate speakers, and poor finish (bad plastic molding and dented TV stand).All which Sony deny there is any issue and unwilling to accept the cosmetic defects.So if you have scratches and dent on the unit but it displays pictures then you are out of luck.As a loyal patron to Sony, this one really hits me below the belt.And because of my experience with Sony, they lost half a dozen customers (friends and family member), who were also eyeing on this model but moved on to different brand's 3D TV.UPDATE:
Finally a light at the end of the tunnel.After another cleaning attempt failed miserably Sony finally decided to do the logical thing, exchange the the whole unit.After three months of ordeal now I have a problem-free new unit (Manufactured date April, 2010).I hope others learned from my experience. If you are faced with similar situation where you have to open the unit up...DON'T!!!Insist Sony on other options and talk to higher level tech support.I change the rating from 1 star to 3 stars since the main problem got resolved but I'm still upset I have Sharp TV.
Sony did not say why TV makes clicking noise but I found outwhen you turn off the TV, it's not really off.Networking and other features are still on.If you press i/o button on the back of the remote you can hear another click even your TV screen is off.
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Product Description:
Enjoy Full HD 1080p picture quality, premium contrast and energy-savings with the sleek and slim Edge LED backlit BRAVIA NX800 Series HDTV. Features an innovative six degree tilt for improved viewing at a lower angle. Also includes powerful motion performance technology and built-in Wi-Fi connectivity for convenient access to your favorite entertainment apps including movies, TV shows, videos, music and more.
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